Warranty

what does warranty cover?

Micro Matic warrants that its products will be free from defects in material and workmanship, under normal use and regular service, and preventative maintenance for the Warranty Period (defined below).

How long does warranty last?

Unless otherwise specified, the Warranty Period is one year from the date of invoice.

How do I make a warranty claim?

You can make a warranty claim by login into the web shop. In the my account menu you will find a link to our Return and warranty form. When a new form is created, we will check it within 2 working days to see, if we can accept it. If it is accepted by us, we will e-mail you a return packing slip. This packing slip needs to be fixed to the box or pallet, that you return. If you have more than one box or pallet, you need to printe more return packing slips and fix one to each box or pallet.

You will receive an e-mail with information about the Return or Warranty Form just 1 min. after you have submitted your request.

You will be able to see status, etc. of all your Return or Warranty Form in the same area, where you create a new return and warranty form. Returns must be registered within 8 days from delivery.

what will micro matic do?

After receipt of a Product which Micro Matic determines is defective, Micro Matic will, at its option, either (1) repair (or authorize the repair of) the Product, (2) replace the Product, or (3) refund the purchase price for the Products. Micro Matic’s determination of defects is final. Failure by Purchaser to give notice of claims of breach of warranty within the Warranty Period shall be deemed an absolute and unconditional waiver of Purchaser’s claim for such defects.

All shipments will be shipped standard service. Special or expedited shipping service is available upon request and will be at the Buyers expense.

what is not covered by this warranty?

ALL REPAIRS MUST BE FIRST AUTHORIZED BY MICRO MATIC PER THE ABOVE PROCEDURE.

UNAUTHORIZED REPAIRS WILL NOT BE PAID BY MICRO MATIC UNDER ANY CIRCUMSTANCES.

Micro Matic is not responsible for parts damaged from factors including, but not limited to any part that has been subject to misuse, neglect, alteration, accident, unauthorized service, abuse, or to any damage caused by transportation. This warranty does not cover items subject to normal wear and tear (gaskets, seals, o-rings, etc.).